Policy

1. Introduction

Welcome to Gamride Pro. Your privacy is our priority. This policy explains how we collect, use, share,
and protect your personal information when you use our ride-sharing services.
Gamride Pro is an independent ride-hailing brand that is owned and operated by the same company
as Gamride. Both platforms share the same management, office location, and data systems, but
function as distinct services with separate branding and similar operations. This privacy policy
applies equally to users of both platforms and ensures consistent data protection and security.

2.Information We Collect:

We collect the following types of data to provide a safe and seamless
experience.

● Personal Information: Name, phone number, email, payment details.

● Ride Information: Pickup/drop-off locations, rides history, and preferences.

● Device & Usage Data: IP address, app activity, device type, and location (if
enabled).

● Driver & Vehicle Information: License details, background checks, and vehicle
details (for drivers).

3. How We Use Your Information

● Provide and improve ride-sharing services

● Ensure rider and driver safety.

● Process payments securely.

● Offer customer support

● Send important updates and promotions (with consent).

● Prevent fraud and enhance security.

4. How We Share Your Information?

We do not sell your personal data. However, we may share it with you:

● Drivers & Riders: To facilitate trips.

● Service Providers: Payment processors, cloud storage, and customer support.

● Legal Authorities: When required by law or for safety concerns.

5. Data Security

we use advance encryption, secure servers, and AI-driven fraud detection to keep
your date safe.

6. Your Choices & Rights

● You can access, update, or delete your personal information.

● Opt-out of promotional messages.

● Control location-sharing settings.

7. Changes To This Policy

We may update this policy, and we’ll notify you of any major changes.

8. Contact Us.

● For Privacy concerns or requests, reach out to +220 6480660 / 2121699
/5533578

● admin@gamridepro.com

● info@gamridepro.com

● https://www.gamridepro.com/

Continue to add:

9. Data Retention Policy

We retain your data only as long as necessary to provide services and meet legal obligations.
This includes:

● Account data (names, email, phone number): retained for the life of your account.

● Transaction and ride data: retained for up to 7 years for financial and legal purposes.

● Device and usage data: retained for security analysis for up to 2 years.

● Deleted accounts: All personal data is deleted or anonymized within 90 days of request,
unless required for dispute resolution or fraud prevention.

10. Location Tracking

Gamride and Gamride Pro rely on real-time GPS tracking for several key features:

● Driver location tracking: To assign rides and monitor route completion.

● Passenger live tracking: For safety and transparency during active trips.

● Pickup accuracy: Used to improve routing and reduce waiting times.

Users can disable location sharing through device settings, but doing so may impact
functionality.

11. AI and Automation

We use automated systems to:

● Match riders with nearby drivers

● Suggest prices and route optimizations

● Detect unusual or potentially fraudulent behavior

● Assign driver levels or promotions based on performance

No AI decisions result in legal or financial obligations without human oversight.

12. Driver Privacy

Gamride Pro collects and processes additional information about drivers, including:

● Background check status

● Driving history and behavior analytics

● Commission payment reports

● Vehicle health reports from inspection

This data is never shared publicly and is only used internally to maintain standards, safety, and
driver incentives.

13. App Permissions

Both Gamride and Gamride Pro apps may request the following permissions:

● Camera: For profile photos, vehicle documents, and support uploads

● Location: For trip tracking and pickup/drop-off mapping

● Microphone: For voice calls between driver and passenger

● Contacts (optional): To refer users or invite friends

You may manage permissions at any time via your phone settings.

14. Cross-Platform Integration

Gamride and Gamride Pro may share infrastructure, wallets, and verification systems:

● Wallet balances may reflect across both apps (if linked under same user account)

● Shared customer and driver databases for admin management

● Cross-promotion of discounts and loyalty programs

Users are notified if data is reused between platforms.

15. Fraud Prevention & Safety

We use the following tools to detect fraud:

● IP blocking and VPN detection

● Abnormal ride frequency alerts

● Suspicious payment activity monitoring

● Re-verification for flagged accounts

We may suspend or investigate accounts temporarily to ensure platform safety.

16. Data Access by Partners

Third-party partners involved in running the platform (e.g., fleet managers, onboarding agents,
payment processors) may access limited data on a need-to-know basis:

● Driver onboarding partners may view license and insurance

● Payment providers may access transaction data

● Logistics partners may receive anonymized reports

All partners are bound by NDAs and data-handling agreements.

17. International Data Transfers

If you access our services from outside The Gambia, your data may be processed in our
operational centers or cloud servers located in secure jurisdictions. We comply with international
standards like GDPR for data handling and request user consent for cross-border transfers.

18. Reporting Issues

To report a privacy concern, abuse, or fraud attempt, email:

● info@gamridepro.com

● help@gamridepro.com

All reports are handled within 48 hours.

19. Children’s Privacy

Gamride and Gamride Pro services are not directed to individuals under the age of 18. We do
not knowingly collect personal information from minors. If we become aware that a minor has
provided personal data, we will delete it immediately. Parents or guardians can contact us to
review or delete any such data.

20. Wallet & Payment Data

We collect and process wallet-related information including:

● Wallet balance and top-up history

● Payment methods (AfriMoney, Wave, card details)

● Transaction timestamps

● Refund or bonus credits

Wallet data is encrypted and used to facilitate rides, incentives, and refunds. Users can request
wallet history upon written request.

21. Referral Data

When you use referral codes:

● We track who invited whom

● We log redeemed bonuses

● We track referral abuse patterns (e.g., duplicate numbers or fake accounts)

Referral history may be used for marketing audits or fraud review.

22. Promotions, Loyalty & Bonus Systems

Users may opt-in to special programs that involve:

● Tracking ride frequency and patterns

● Awarding points for loyalty milestones

● Offering discounts, credits, or promo codes

Participation is voluntary. Data collected is only used to calculate eligibility or rewards.

23. Location History & Ride Logs

We maintain logs of your ride activity for:

● Pickup/drop-off accuracy

● Route validation in disputes

● Platform analytics and reporting

Ride history is only accessible by authorized users or admins and is not sold or shared with third
parties.

24. Support Chat & Communications

If you contact support via:

● In-app chat

● Email

● Phone

● WhatsApp

We may collect and retain transcripts, voicemails, call logs, and attachments. These are used
for training, dispute resolution, and platform improvements.

25. Driver Ratings & Feedback

Passengers may rate drivers, and drivers may also rate riders. These ratings are:

● Linked to ride IDs

● Used to calculate user quality scores

● Visible to platform admins for quality control

We reserve the right to suspend or flag accounts with consistently low ratings or abuse reports.

26. Background Check

Information
For Gamride Pro, driver data is submitted for background verification, which may include:

● Criminal record checks

● Driving license validation

● Vehicle insurance and ownership proof

This data is shared only with the compliance team and is not visible to other users.

27. Third-Party Login/SSO

If you sign in using a third-party provider (e.g., Google, Facebook, Apple):

● We collect your verified email and basic profile

● We do not post or access your social media

● You can unlink accounts at any time

This improves onboarding convenience and is optional.

28. Cookie & Analytics Data

Our platforms may use cookies, beacons, and pixels to:

● Track website/app performance

● Monitor user behavior for improvements

● Integrate third-party tools like Google Analytics or Facebook Pixel

You can disable cookies in browser settings, but core features may stop functioning properly.

29. Marketing Communications

If you opt-in to marketing:

● You may receive push notifications, SMS, or emails

● You may unsubscribe at any time

● Your preferences will be honored platform-wide (across both Gamride and Gamride Pro)

We never sell your contact info to advertisers.

30. Legal Compliance

We comply with local laws in The Gambia regarding:

● Data protection

● Financial reporting

● Law enforcement cooperation (with valid legal requests)

We do not disclose information unless legally obligated.

31. Data Access for Fleet Operators

If your rides are assigned through a fleet operator or group account:

● Your rides, payments, and performance may be visible to the operator

● Operators are bound to internal platform policies

● You may switch operators or accounts with written approval

Fleet-level data is governed by additional contracts.

32. Account Deactivation & Data Retention

After you close your account:

● Personal data is archived securely for 90 days

● After that, it is deleted or anonymized

● Legal exceptions apply (fraud, ongoing investigations, chargebacks)

Users can reactivate accounts within the 90-day grace period.

33. Cross-Brand Identity

If you use both Gamride and Gamride Pro apps:

● Your login, identity, and contact details may be unified

● Wallet balances and rewards may sync (if same account/email)

● Preferences like notifications or contact settings will mirror across both apps

This allows seamless cross-brand access and support.

34. Administrative Access

Our admin team may access limited user data for:

● Account setup or edits

● Technical troubleshooting

● Dispute resolution

● Bulk changes (e.g., zone transfers, fleet assignments)

All administrative activity is logged and reviewed for compliance.

35. Audit Trails & Logs

Every ride, wallet action, login, or sensitive request is logged with a timestamp and IP address.
This data is used to:

● Track unauthorized access

● Resolve support disputes

● Comply with audit and tax requirements

Logs are retained securely for up to 24 months.